Effective Date: 11 January 2026
Clinic Name: Leaders Sports & Spine Physiotherapy
Applies To: All Locations
Website: www.leadershealth.com.au
At Leaders Sports & Spine Physiotherapy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare and NDIS requirements.
We may collect and hold personal and sensitive information including, but not limited to:
– Name, date of birth, address, phone number, and email address
– Health information, medical history, clinical notes, and treatment records
– Medicare, DVA, WorkCover, NDIS, and private health insurance details
– NDIS plan information, participant number, support category, and funding details
– Referral information from doctors, specialists, and other health professionals
– Payment and billing information
– Website usage data (via cookies and analytics tools)
Health information and NDIS participant information are classified as sensitive information and are only collected where necessary for the provision of healthcare and support services.
We collect information in a number of ways, including:
– When you book an appointment online, by phone, or in person
– When you complete patient intake, consent, or NDIS service agreement forms
– During consultations, assessments, and treatment sessions
– Through referrals from other health professionals or NDIS providers
– Via our website, email, SMS, and other digital platforms
– Through cookies and analytics tools when you browse our website
We collect, use, and store your personal information for purposes including:
– Providing physiotherapy and allied health services
– Delivering supports and services under the NDIS
– Managing your appointments, treatment plans, and care coordination
– Communicating with you regarding your care or NDIS supports
– Processing payments, Medicare claims, NDIS claims, and insurance claims
– Complying with legal, regulatory, professional, and NDIS Quality and Safeguards obligations
– Quality assurance, training, auditing, and practice improvement
– Marketing and communication (where consent has been provided)
We may disclose your personal information to:
– Treating health professionals and allied health providers involved in your care
– Referring doctors, specialists, and healthcare providers
– The National Disability Insurance Agency (NDIA) and NDIS-related parties for claims and compliance purposes
– Medicare, DVA, WorkCover, and private health insurers
– Support coordinators, plan managers, and other NDIS providers where relevant to your care
– Our practice management, IT, and administrative service providers
– Legal, regulatory, or government authorities where required or authorised by law
We do not sell or rent your personal information to third parties.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:
– Secure electronic medical record and practice management systems
– Password protection and role-based access controls
– Staff training on confidentiality, privacy, and NDIS obligations
– Secure storage and disposal of physical records
– Regular system updates and security monitoring
You have the right to request access to your personal information and to request correction if you believe it is inaccurate, incomplete, or out of date. To do so, please contact us using the details below.
We may require you to verify your identity before providing access.
Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and website performance. This information is generally collected in an anonymous form and does not identify you personally.
You can disable cookies through your browser settings if you prefer.
If you opt in to receive marketing or promotional communications from us, you can unsubscribe at any time by following the instructions in the communication or contacting us directly.
If you have a complaint about how we handle your personal information, please contact us in writing. We take privacy complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or, where relevant, the NDIS Quality and Safeguards Commission.
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
